Paper-Based Test Scoring Delays

PSI is experiencing delays with scoring and score report generation for paper-based tests since October 3rd. We are working to resolve the delays as quickly as possible and appreciate your patience as we work through them.

Booking FAQs

Booking a Test

To book your HiSET test, you need to check the requirements for taking the HiSET in your state or jurisdiction to make sure you’re eligible to take it. Then you can find a test center near you, set up your myHiSET account, and book your test.

How to Schedule

How you schedule varies by state. Some locations allow scheduling only through test centers, while others also allow you to schedule online through your myHiSET account.


If you know you won’t be able to go to your appointment, you can re-book it. Rescheduling includes changing the date, time or test center. How you re-book your appointment depends on where you’re testing. To find out how to re-book, see your State Requirements.

Make sure you re-book your appointment 24 hours before your scheduled test, and that the new test date is less than 12 months from the date you bought the subtest. (You have 12 months from the day you schedule your appointment to take the exam). You also will have to re-book your test in the same format. You can’t switch between computer-delivered and paper-delivered testing. If you want to change the format, you’ll need to cancel your test and purchase a new one.

Cancelling an Appointment

You can cancel your appointment any time, but you’ll only be eligible for a refund of your test fee if you cancel it 24 hours before your scheduled appointment. If you cancel your appointment, local test center fees and state fees are not refundable.

How you cancel your appointment depends on where you’re testing. To find out how to cancel an appointment, see your State Requirements.

Re-taking a Subtest

If you do not meet the minimum HiSET score requirements, you may take a subtest up to three times in a calendar year. This includes your initial appointment and two re-takes. All scheduling, re-scheduling, and exam fees will vary based on where you’re testing.

Each state or jurisdiction has its own policies for re-taking a test. To find specific guidance for your area and to learn how to schedule your new appointment, see your State Requirements.

Selecting a Location

Test In-Person

After you have set up your account, your next step is to find a location to take the HiSET® exam. The HiSET exam is offered at various test locations, that could include community colleges and adult learning facilities, so you have lots of choices for where to take it. The exam can be taken on most days when the test centers are open.

Test at Home

With HiSET at Home, you can take the exam online at a secure location. But you need to determine if your computer, WiFi and location is a good fit to take online.

Payment Policies

If you schedule online

You can pay by:

– Debit card or credit card (American Express®, Discover®, MasterCard®, VISA® or JCB)

– HiSET Test Voucher

You have to pay for the exam when you schedule it. If you only have cash, you can purchase a VISA, MasterCard or American Express gift card. If you’re purchasing a prepaid credit card or gift card, make sure the card can be used for online purchases.

If you schedule by phone

You can pay by:

– Debit card or credit card (American Express, Discover, MasterCard, VISA or JCB)

– HiSET Test Voucher

If you schedule at a test center

Payment policies vary by test center. Call your test center to ask what payment methods they accept.

Refund Policies


You’re eligible for a full refund of your test fee if you cancel by 11:59 p.m. local time the day before your scheduled appointment. Any fees that were paid to the state, jurisdiction or test center are nonrefundable.


You won’t receive a refund for rescheduling your appointment since you’re still going to take the exam. Depending on where you take the exam or how many times you’ve re-booked, there may be a fee to re-book your appointment. For more information, see State Requirements.

Accommodations for Test Takers with Disabilities or Health-Related Needs

Who can receive accommodations for the HiSET?

Accommodations are available for test takers with diagnosed disabilities that include, but are not limited to:

  • Attention deficit/hyperactivity disorder
  • Psychological or psychiatric disorders
  • Learning and other cognitive disabilities
  • Physical disorders/chronic health disabilities
  • Intellectual disabilities
  • Hearing and visual impairment
What accommodations are available?

Accommodations like extended time, separate rooms, large print tests, screen magnification, scribe or keyboard entry aide, additional supervised break time, and sign language-interpreted instructions for test takers who are deaf or hard of hearing are some of the most commonly approved requests.

There are a lot of different accommodations available to you if you meet the Americans with Disabilities Act Amendments Act (ADAAA) disability requirements. Additionally, there are some accommodations that don’t require that you go through the request process and get approval. You can bring these items with you to the test center:

  • Colored transparent overlays (for paper-delivered testing only).
  • Colored scratch paper (to be collected by test center personnel at end of testing session).
  • Earplugs (not attached to any electronic device).
  • Plain, unmarked straightedge to assist with keeping place while reading. You may use a piece of scrap paper for this purpose, but it must be returned at the end of the testing session.
  • Handheld non-electronic magnifying device (without memory or camera).
  • Seat cushion/back pillow, or footstool. Item will be inspected by test center personnel before and after testing.
  • Prescription medication. Must be in the prescription bottle with a label indicating your name, dosage and directions.
  • Service animals.
  • Medical devices (e.g., asthma inhaler, hearing aid, pacemaker, insulin pump on vibrate or silent, oxygen tank, TENS stimulator).
  • Highlighter or black felt pen for essays and scratch work only.
How do I request accommodations?

You may need to document your disability before applying for accommodations. If you have questions about the documentation process, contact PSI’s Test Accommodations Team at 800-367-1565 ext. 6750

Fill out the HiSET Testing Accommodations Request Form or submit a request at the link below.

How do I know if my request has been approved?

Once your request has been reviewed, you will receive an email notifying you of your approval status. You must wait until your accommodations are approved before scheduling your appointment. The Accommodations Team will set up your appointments and ensure your accommodation is supported by the test center.

If you have questions, call the PSI Test Accommodations Team at 800-367-1565 ext. 6750

Contact Accommodations Team

PSI Accommodations Team

If you have questions about disability accommodations, call the PSI Test Accommodations Team at 800-367-1565 ext. 6750

State Requirements and myHiSET Account

Find your state to view your requirements and to log in or create your myHiSET account.

HiSET Testing Accommodations Request Form

Submit your HiSET Testing Accommodations Request at the link below.

Everything test takers need to know about the HiSET.

For a complete overview of everything you need to know about the HiSET high school equivalency test and credential, download the official HiSET Test Taker Bulletin.